Absolutely. Every product sold by The Spot Chicago is 100% authentic and sourced directly from authorized brands, distributors, and trusted industry partners. We do not sell counterfeit, replica, or imitation merchandise. Shop with confidence knowing every item we offer meets the quality and authenticity standards our customers expect.

Orders are typically processed and fulfilled within 1–3 business days from our Bedford Park, Illinois warehouse. Once your order ships, you'll automatically receive tracking information by email.

We offer several shipping options within the United States:

• Free Shipping: 5–7 Business Days
• Expedited Shipping: 3–5 Business Days ($9.99)
• 2-Day Air Shipping: 2 Business Days ($49.99)

Delivery estimates begin after your order has been processed and shipped.

Yes! The Spot Chicago proudly ships worldwide. International shipping rates and delivery times vary by destination. International customers are responsible for any duties, taxes, tariffs, customs fees, or import charges required by their country.

We accept returns on new, unworn merchandise returned in its original condition and original factory packaging. Shoes should only be tried on indoors, preferably on a carpeted surface. Returns must be shipped back within 30 days of the delivery date.

Customers are responsible for return shipping costs. Original shipping charges are non-refundable, and refunds are issued for the cost of the item(s) only. International shipping charges are non-refundable under all circumstances.

Please place the original shoe box inside a separate shipping box or protective bag. Do not place shipping labels, tape, or postage directly on the factory shoe box. Returns received without the original box, or with damage caused by using the shoe box as the shipping container, may be subject to a restocking fee.

To ensure the fastest service, we recommend returning your item for a refund and placing a new order for the desired size or style. If you need assistance, our customer service team is happy to help.

If you have questions about your order, shipping, returns, or product availability, our team is here to help.

Email: orderonline@thespotchicago.com
Phone: (708) 679-3375