Men's Puma Roma 24 Standard Puma Black-Puma Black (396868 14)

Return Policy

At THE SPOT FOR FITS & KICKS, we want you to shop with confidence. Please review our return guidelines carefully before initiating a return.

Eligibility for Returns

We accept returns only on merchandise that is:

New and unworn
In original condition
Returned with the original factory packaging

Shoes must be tried on indoors only, preferably on a carpeted surface. Any signs of outdoor wear or use may result in the return being denied.

Return Window

All returns must be shipped back within 30 days of the delivery date.

Return Shipping Costs

Customers are responsible for all return shipping costs. Original shipping charges are non-refundable.

Refunds will be issued for the cost of the item(s) only and do not include shipping charges.

For international orders, shipping costs are non-refundable under all circumstances.

Important Packaging Instructions

Please place the shoe box inside a separate shipping box or protective bag when returning your item.

Do NOT apply shipping labels, tape, or postage directly onto the original factory shoe box.

Returns received without the original shoe box, or with damage caused by using the shoe box as the shipping container, may be subject to up to a 100% restocking fee.

Please include a copy of your order confirmation or order page inside the package.

Unclaimed Packages

We reserve the right to charge a $15 restocking fee for merchandise that is returned to sender due to being unclaimed by the recipient.

International Returns

THE SPOT FOR FITS & KICKS is unable to generate prepaid international return shipping labels.

If you are returning an item due to an error made by THE SPOT FOR FITS & KICKS, please contact us at orderonline@thespotchicago.com before shipping your return. If we determine that we are responsible for the issue, we may reimburse return shipping costs after proof of shipment and shipping expense is provided. Remaining refund amounts will be processed once the item is received and inspected.

International customers are responsible for any taxes, duties, tariffs, or import fees associated with their shipment. Orders that are refused or abandoned due to unpaid customs fees are not eligible for cancellation, return, or refund.